Since Carbyne ECaaS is delivered to you as a cloud-native service, you don’t have to build all the infrastructure from the ground up. A few lines of code is all you need to enable Carbyne’s ECaaS capabilities. You can be up and running in days with little or no upfront cost.
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With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond. Unify the flow of audio, enhanced data, third party applications, IoT devices, and more with Carbyne APEX. Disseminate this information in real time from callers to contact centers to first responders for better decisions and safer outcomes.